My Hilarious and Frustrating talk w/ XboxSupport
Conversation via Twitter that highlights the problem with modern customer support. Granted this is all over $10 and I can get a decent price through a retailer, but c’mon. In the 3-4 hours span this conversation took place I also emailed customer support, but they have yet to reply. They suggest that I try phone support but last time I did it took forever to talk to someone, and they refused to actually listen to me and instead stuck to the script like it was a long lost lover. My ears were bleeding by the end.
jcallina: @xboxsupport Hey folks, trying to buy a 12 mo for $39.99 through here. http://bit.ly/90mZY5 (expand) It fails and says to contact support.
XboxSupport: @jcallina what browser are you currently using? ^KN about 3 hours ago
jcallina: @xboxsupport Chrome about 3 hours ago
jcallina: @xboxsupport All other purchases work fine about 3 hours ago
jcallina: @xboxsupport Doesn’t work in firefox either about 3 hours ago
XboxSupport: @jcallina can you try the latest IE browser? ^KN about 3 hours ago
XboxSupport: @jcallina what about IE? ^KN about 3 hours ago
jcallina: @xboxsupport Sorry, used wrong account. Tried it with IE, FF and chrome. No go on all three. about 3 hours ago
XboxSupport: @jcallina are you currently on a promotional online Gold subscription? ^KN about 3 hours ago
jcallina: @xboxsupport I don’t beleive so. about 3 hours ago
jcallina: @xboxsupport Full error: “This action cannot be performed at this time. Please try again later. For more information, go to SUPPORTLINK” about 3 hours ago
XboxSupport: @jcallina because if you’re on a recent gold promo, you will not be eligible for another one in the meantime ^KN about 3 hours ago
jcallina: @xboxsupport This was advertised in my dash a couple of days ago, so I wouldn’t think so. about 3 hours ago
jcallina: @xboxsupport I can do this via retailer, but more convienient on your website. about 3 hours ago
XboxSupport: @jcallina can you try again in a couple hours and let us know how it goes ^KN
jcallina: @xboxsupport Its already been about two hours since I started trying. I don’t think this is going away. about 3 hours ago
XboxSupport: @jcallina perhaps try again in a couple hours and let us know how it goes ^KN about 3 hours ago
XboxSupport: @jcallina since it says action cannot be performed at this time and to try again later, please try again later, thanks ^KN about 3 hours ago
jcallina: @xboxsupport Ok, tried again. Hasn’t been working for almost 5 hours now. 26 minutes ago
XboxSupport: @jcallina can you DM us your gamertag? ^KN 23 minutes ago
XboxSupport: @jcallina Thanks, please stay tuned ^KN 18 minutes ago
XboxSupport: @jcallina you may want to contact phone support to verify your current subscription plan to see if its a Gold promo ^KN 16 minutes ago
jcallina: @xboxsupport Don’t really have time at the moment. Plus I am being offered that price on the website and my dash, so I will be expecting it 15 minutes ago
XboxSupport: @jcallina Well when you get a chance, phone support can verify with you on that. B/c a current gold promo could be giving you that error ^KN 13 minutes ago
jcallina: @xboxsupport Have you ever called phone support? It’s pretty brutal. I think I might rather pay the extra $10 ;) 11 minutes ago
XboxSupport: @jcallina Sorry for the troubles, but we’re not able to verify personal info. over Twitter due to privacy policies ^KN 8 minutes ago
jcallina: @xboxsupport Wow. This is some very seriously broken customer support. Nothing personal. Not your fault. 6 minutes ago
XboxSupport: @jcallina In most similar cases, if ur not able to apply for a recent Gold promo, it’s because ur ineligible due to a current/recent 1 ^KN 3 minutes ago
jcallina: @xboxsupport I shold not be offered the promo if I am inelligible. Esp. because I was not informed beforehand. less than a minute ago
XboxSupport: @jcallina you were offered on the dashboard? ^KN 4 minutes ago
jcallina: @xboxsupport Yes, I mentioned that earlier. 3 minutes ago
jcallina: @xboxsupport And on the website when I change my autorenew status 2 minutes ago
XboxSupport: @jcallina there should be a disclaimer in small prints that mentions about it ^KN
jcallina @XboxSupport Isn’t there always.
